In this policy, the words "we", "our", and "us" refer to Digited and the privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, and the choices You have regarding our use of this information.
In addition to the terms stated in the Terms of Service provided under this Website/mobile application (together “Platform”), we are committed to protecting Your privacy. Only authorized representatives of Digited and on a need to know basis only use any information received from You and as consented by You. We constantly review our systems and data to secure Your personal information. In the event of any identified unauthorized use or disclosure of information or upon Your complaint, we will investigate any such complaint or such actions to prosecute and/or taking civil proceedings to recover damages against those responsible.
If any information You have provided or uploaded on the Platform violates the terms of this Policy, Digited may be required to delete such information upon informing You of the same and revoke Your access if required without incurring any liability to You.
Digited has taken reasonable precautions as per applicable Indian law and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.
User is allowed to access the Platform, view the courses displayed without creating an account on the Platform or providing any Personal Information, Digited takes no responsibility or validate the information provided by the guest, except as otherwise required under any law, regulation or order of a competent authority. To have access to all the features and benefits on our Platform, a User is required to first create an account on our Platform. To create an account, a User is required to provide Personal Information as may be required during the time of registration. Digited may, in future, include other optional requests for information from the User to help Digited to customize the Platform to deliver personalized information to the User. Without User's agreement, Digited will not share, rent or sell any Personal Information with third parties in any way other than what is disclosed in this Policy. Digited may keep records of telephone calls received and made for making enquiries, registered courses, feedback or other purposes for the rendering of services effectively and efficiently.
“Personal Information” shall mean the information which identifies the User, name, identification number, email address, age, gender, or phone number provided to Digited at the time of registration or any time thereafter. Personal information may include “sensitive personal information or data” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and in this context, includes passwords or any financial account information provided by You during registration.
We request You do not provide us with any Personal Information unless specifically requested by us. In such events, we bear no liability to such Personal Information provided by You.
When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
To use certain features (like accessing content), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, phone number, occupation, skill interests, gender, race, ethnicity, government ID information, verification photo, age, date of birth, and account settings and assign you a unique identifying number (“Account Data”).
You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others.
Parts of the Services let you interact with other users or share content publicly, including by posting reviews about content, asking or answering questions, sending messages to students or institutes, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.
Educational Content Data
When you access content, we collect certain data including which courses, assignments, and quizzes you’ve started and completed; content purchases and credits; subscriptions; your exchanges with institutes, teaching assistants, and other students; and answers to questions, and other items submitted to satisfy course and related content requirements. If you are an instructor, we store your educational content which may contain data about you.
Student Payment Data
If you make purchases, we collect certain data about your purchase (such as your name and ZIP code) as necessary to process your order. You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We may also receive limited information, like the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, Digited does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Institute Payment Data
If you are an institute, you can link your payment accounts to the Services to receive payments. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In some instances, we may collect ACH or wire information to send payments to your account.To comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes.
Data About Your Accounts on Other Services
We may obtain certain information through your social media or other online accounts if they are connected to your Digited account. If you login to Digited via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts.
Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
Sweepstakes, Promotions, and Surveys
Communications and Support
Our system collects information that is sent over the internet without Your control. When you access the Services (including browsing content), we collect certain data by automated means, including:
Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).
Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”).
Approximate Geographic Data
An approximate geographic location, including information like country, city, and geographic coordinates, is calculated based on your IP address.
Digited uses the following types of Data Collection Tools for the purposes described:
While availing of our services You will provide access to Digited with Your Personal Information. If that information is wrong, You can request us to modify or delete the same. Digited will take all reasonable measures to ensure that the Personal Information is modified and used for rendering services to You and as otherwise in compliance with laws.
When editing or deleting Personal Information, we may ask You to verify Your identity before we can act on Your request. Digited may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent. We never retain Your Personal Information longer than it is required to provide services through the Platform or as required by applicable Indian law.
At times, we may also require you to Transfer Your Personal Information to third-party service providers, for instance, to authorize transactions we may share Your financial data with such third-party providers. You hereby consent to Your transfer of Personal Information in all such instances. Digited carries out all such transfers strictly in accordance with law.
Provide and administer the Services, including facilitating participation in educational content, display customized content, and facilitating communication with other users
Process payments to institutes and other third parties
Process your requests and orders for educational content, products, specific services, information, or features
Communicate with you about your account by responding to your questions and concerns;
Sending you administrative messages and information, including messages from institutes, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
Sending you information, such as by email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available institute created content (which you can opt-out of at any time);
Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);
Manage your account and account preferences;
Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
Solicit feedback from users;
Market products, services, surveys, and promotions;
Market Subscription Plans to prospective customers;
Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers;
Identify unique users across devices;
Tailor advertisements across devices;
Improve our Services and develop new products, services, and features;
Analyze trends and traffic, track purchases, and track usage data;
Advertise the Services on third-party websites and applications;
As required or permitted by law; or
As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
Digited shall use Your Personal Information to ensure services concerning the Platform are presented to You in the most effective manner, to secure the Platform and make improvements, to carry out our obligations to You, and to communicate with You. The said communication can either be by calls, text or emails and for purposes which include transactional, service, or promotional calls or messages. If at any time You wish to not receive any communication from our end You can opt-out of the same by writing to us on firstname.lastname@example.org.
We share certain data about you with institutes, instructors, other students, companies performing services for us, Digited affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
With Your institutes: We share data that we have about you (except your email address) with institutes, instructors or teaching assistants for educational content you access or request information about, so they can improve their content for you and other students. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to Digited, and your activities on Digited. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with institutes or teaching assistants.
With Other Students and instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable.
With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
With Digited Affiliates: We may share your data within our corporate family of companies that are related by common ownership or control to enable or support us in providing the Services.
With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to Digited. Depending on your location, we may share your data with these partners.
With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like ZoomInfo, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
For Advertising: If we decide to use an advertising-supported revenue model in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools, to use this data to offer you targeted ad delivery to personalize your user experience (through behavioural advertising) and to undertake web analytics. Advertisers may also share with us the data they collect about you. Note that if you opt-out, you’ll continue to be served generic ads.
For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
Permitted or required by law;
Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
Reasonably necessary as part of a valid subpoena, warrant, or other legally valid request;
Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Digited, our users, employees, members of the public, or our Services.
During a Change in Control: If Digited undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
After Aggregation/De-identification: We may disclose or use aggregated or de-identified data for any purpose.
On unaffiliated sites, Digited may display interest-based advertising using information You make available to us when You interact with our Platform, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to You based on information from activities such as subscription on our Platform, visiting sites that contain Digited content or ads. In providing interest-based ads, we follow applicable Indian laws, as well as the Code for Self-Regulation in Advertising by the Advertising Standards Council of India and the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organizations).
We do not provide any personal information to advertisers or to third-party sites that display our interest-based ads. However, advertisers and other third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards. Also, some third parties may provide us information about You (such as the sites where You have been shown ads or demographic information) from offline and online sources that we may use to provide You with more relevant and useful advertising.
Digited does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback, addressing any complaints, informing You about new features or free/paid courses. User shall not disclose their Personal Information to any third parties that are not authorised by Digited and verify the identity of such person who seeks information. Digited will communicate with the Users through call, SMS, email or notices posted on the Platform or through any other means available, which shall include but not be limited to text, other forms of messaging, calls etc. The Users can change their e-mail and contact preferences at any time by logging into their account or by emailing at email@example.com.
Digited may, if You so choose, send direct mailers to You at the address given by You. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect Your privacy and to the extent that You choose not to receive such mailers, we will take all steps to remove You from the list. Should You evidence any violation of our terms and policies, please write to us at firstname.lastname@example.org and report such an incident.
All the information provided to Digited by You, You as a User confirms that the same including sensitive Personal Information is true, accurate and voluntary. User has the right to withdraw information at any time, in accordance with the terms of this Policy and the Terms of Service.
To protect the security of Your Personal Information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information You input. To prevent unauthorized access to sensitive information, it is important for You to monitor those who have access to Your password and to Your computer, laptop or any other device through which Your account can be accessed. Be sure to sign off when finished while using a shared computer.
However, please do note that given the nature of internet transactions, Digited does not take any responsibility for the transmission of information including Personal Information shared by You other than as set forth in this Policy. Any transmission of information on the internet is done at Your risk and shall not be responsible for the circumvention of the privacy settings or security measures either by You or any third party.
Digited may have to use Personal Information without reference to any persona or identity for research, statistical analysis improving the Platform of functionalities offered thereon and business intelligence purpose and may transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
All Digited employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.
Digited may update or amend this Policy at any time, with or without advance notice. In the event there are significant changes in the way Digited treats User's personally identifiable information, Digited will display a notice on the Platform or send Users an email. Digited's current Policy to all information that Digited has about Users and their accounts.